google-site-verification=Bi5tI8WZLmgLQCt3p-aIw8z5CkJAHeD9rrURuZtohHM Critical Incident Technique - Human Factors Minute

Episode 11

Critical Incident Technique

...and now for another Human Factors Minute!

Critical incident technique (CIT) is a research method in which participants are asked to recall and describe a time when a behavior, action, or positive or negative occurrence impacted a specified outcome for example, the accomplishment of a given task.


The technique was developed by Flanagan and fellow psychologists from the US Aviation Psychology Program during the World War 2, and later by the American Institute for Research and the University of Pittsburgh.


The CIT has become popular in the social sciences and has found applications in human–computer interaction research, because it facilitates the gathering of many detailed behaviors or events.


These are useful in understanding critical requirements for roles, systems, and processes.


For example, the C-I-T has been used to highlight characteristics of successful personnel like nurses, doctors, air-traffic controllers, as well as critical requirements for training programs and user interfaces.


This has been another Human Factors Minute!

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Nick Roome

Nick is currently a Senior UX Researcher at Turvo in the Pacific Northwest, focused on developing innovative solutions and optimizing human performance for SaaS based supply chain logistics programs. Alongside colleague and friends, Blake Arnsdorff and Barry Kirby, Nick hosts and produces Human Factors Cast, a weekly podcast that investigates the sciences of human factors, psychology, engineering, biomechanics, industrial design, physiology and anthropometry and how it affects our interaction with technology. Nick’s other areas of interest include, but are not limited to virtual, augmented, and mixed reality, systems engineering, and artificially intelligent systems.

Nick Started Human Factors Cast in early 2016 as a side-project. He believed that the way Human Factors concepts were being communicated is broken and saw a way to fix it. After getting initial traction, Nick moved to work on the Human Factors Cast Digital Media Lab and began assembling a multi-disciplinary team to test out new concepts in Human Factors communication.